Support

Need help? Here are answers to common questions.

Getting Started

How do I create a family?

Sign in with Apple or Google, then tap "Create Family" and enter a name.

Do I need Cloud Sync?

No! The free version works great for single-device use. Cloud Sync is only needed if you want backup, multiple devices, or to share with your partner.

Using the App

How do I award stars?

Tap a child's card, then tap +1, +2, +5, or +10. Add an optional note.

How do I change star value?

Go to Settings and change the Star Value. Any parent in the family can change it, not just the admin. The default is 10 NOK per star, and you can set any amount down to 0.01, so fractions like 0.50 work too. Every change is listed under Settings, Change History, so you can see who changed what and when.

Cloud Sync

What does Cloud Sync include?

Automatic backup, sync between iPhone/iPad, and family sharing so both parents can award stars.

Monthly vs Annual?

Monthly is €1.99/month, flexible cancel anytime. Annual is €17.99/year - save 25% if you commit for a year. Prices shown are for the euro area; the App Store charges in your local currency and the exact amount is always shown before you confirm.

How do I cancel?

Go to iPhone Settings, tap your name, then Subscriptions, then Reward-E.

How do I delete my account?

Go to Settings in the app and tap "Delete Account". Your data will be removed within 30 days.

Contact Support

Need more help? Use the in-app feedback feature to contact us directly.

To access: Open the app, go to Settings, tap Send Feedback.